Your dispatch email is the place to start. Open its tracking link to see the carrier’s latest updates.
Find your tracking link
- Look for the shipping confirmation sent to the email address you used at checkout. Check your spam or promotions folder, too.
- Open the tracking link in that message.
- If your order has separate shipments, check each dispatch email for its own tracking link.
No update yet?
A tracking number can appear before the carrier records its first scan. Check the latest status and any delivery estimate in your dispatch email.
Need us to check?
If the tracking link is missing, the parcel appears delayed or it is marked delivered but you cannot find it, contact us or email support@valeandrue.com. Include your order number and the email address used at checkout. Do not send payment-card details.