Returns that feel straightforward
We want you to feel confident ordering from Vale & Rue. If an eligible item is not right, contact us at support@valeandrue.com within 30 days of the final carrier delivery scan.
Return eligibility
Items must be new, unworn, unused and unwashed, with all original tags and packaging. Please do not send a return without authorization. We will provide the correct return address after eligibility is confirmed.
Return method and shipping
Returns are accepted by mail. Customers are responsible for the cost of the return label unless the item arrived damaged or we sent the wrong item. Original shipping charges are not refundable. We recommend using a tracked return service. We do not charge a restocking fee.
Damaged or incorrect items
Email us as soon as possible with your order number and clear photos of the item and packaging. If the item is confirmed as damaged or incorrect, we will arrange the appropriate resolution and cover the approved return shipping cost.
Refund timing
Approved refunds are processed in United States dollars to the original payment method within 5 to 7 business days after the return is received and inspected. Your bank or card provider may need additional time to post the credit.
Exchanges and final sale items
We do not offer direct exchanges. The fastest option is to return the eligible item and place a new order. Gift cards, items marked final sale, and items that show wear or do not meet the conditions above cannot be returned.
Questions? Contact support@valeandrue.com.