A few things worth knowing before you choose a coat.
How do I choose my size?
Compare the item's measurements with a coat you already own and leave room for the layers you plan to wear. Size labels vary between styles. Our size & fit guide explains how to compare measurements.
What is faux fur made from?
Faux fur is a textile made to resemble fur. The fibers, lining, and construction vary by garment. Check the individual item's composition rather than assuming every style uses the same fabric.
How warm is the coat?
Warmth depends on the garment's construction, your layers, and the weather. Unless an item explicitly lists a verified temperature rating, do not treat it as temperature-rated winter outerwear.
How should I care for it?
Follow the care label on the garment. Washing, drying, and heat can affect faux-fur fibers, so do not apply one coat's care instructions to another.
When will my order arrive?
We offer free standard U.S. shipping with tracking. Eligible United States orders typically arrive in 8 to 10 business days, including processing. Orders placed by 6:00 PM ET Monday through Friday enter that day's processing queue. Read the full Shipping Policy before ordering.
How do I track an order?
Use the tracking link in your dispatch email. Our tracking help page explains what to do if a link or update is missing. Tracking begins updating when the carrier scans your package. Allow time for the first scan to appear after you receive your tracking number.
Can I return an item?
Eligible items may be returned by mail when you contact us within 30 days of the final carrier delivery scan. Authorization is required before sending a return. Customers cover buyer-remorse return postage, while Vale & Rue covers approved return shipping for a damaged item or an incorrect item. We do not charge a restocking fee. Review the full Return & Refund Policy for eligibility and refund timing.
Can I change an order?
Contact us as soon as you notice an error. Include your order number and the change you need. A change may not be possible once fulfillment has started.
What if an item arrives damaged or incorrect?
Contact us with your order number, a description of the issue, and, where useful, a photo of the item and packaging. Keep the packaging while we review the issue. Please ask for instructions before posting anything back.
Which payment options are available?
Available methods are shown at checkout. Read our payment information for details about currency and checkout.
How can I get help?
Email support@valeandrue.com or use our contact page. For order questions, include your order number and checkout email, but never payment-card details or identity documents.